When the Account Password is Lost and the Registered Email is Inaccessible:
Please send an email to the support email address/website bug report section requesting a password reset. When sending the email, please attach a copy of your CMND (national ID card) or passport with the number used to register the account, along with the following detailed information about the account and character:
- SohaGame Account (SohaID - SohaGameID):
- CMND Number:
- Character:
- Class:
- Level:
- Server:
- Problem Encountered:
- Support Request:
- Contact Information (Name - Phone Number):
* Transaction information as instructed by Customer Care.
Note: We will respond to cases related to your account within 01 working hour from the time we receive your request. The account will be locked for verification for a specified period, and the duration of the lock will be notified to you by the Customer Care department.