How to Proceed:
- Contact support directly via the hotline/error reporting website.
- Customers can send an email to the support mailbox.
Required Information When Requesting Support:
- SohaGame Account (SohaGameID - SohaID):
- Character Name:
- Class:
- Level:
- Server:
- Transaction Time:
- Amount:
- Payment Method:
- Error Message from the System During Recharge:
- Any Additional Information Requested by Customer Support:
Note:
- If a transaction is unsuccessful, please contact Customer Support for assistance. Do not share card information on other groups to avoid information leakage.
- Card errors will be processed within 24 hours of receiving the information.