Account Lock Information
If you enter an incorrect card code more than three times during a recharge attempt, your account will be automatically locked for one hour. After the lock period, you can attempt to recharge again.
To avoid further lockouts, please carefully verify the serial number and card code before submitting your recharge.
If you require assistance from customer support, please submit a bug report via this link, or contact the hotline, or email hotro@sohagame.vn.